Q1: Are you a trade company or a manufacturer? A:We are manufacture which has 15 years producing experience,located in Zhongshan city,which near Guangzhou,Shenzhen,Macau and HK. Q2: Do you accept OEM/ODM order? A:Yes,we have rich experience on that. Q3: Can you offer testing sample?What is the terms and lead time? A:Yes,sample fee can be paid by Paypal, T/T, Western union or via Alibaba trade assurance order. Sample ready time is within 2 days if for products on stock,if not, ready date will be advised before you placing the order. For shipping, your express account providing would be preferred, if not, we will ship by our own forwarder which freight is borne by you. Q4: What's the delivery time? A:In 2 days, usually we have stock. If one item is out of stock, the delivery time would be in 30-40 days. Q5: What's the payment terms? A:FOB Zhongshan port for the order value over USD5000; If the order value is less than USD5000, ex-factory.We accept T/T,L/C, Payoneer,Paypal,Western Union,Trade Assurance. Payment terms is 100% full payment upon order confirmation and before shipment. For customized orders, 30% deposit upon order confirmation,70% balance before shipment is needed. Q6: How do you control the quality? A:Doing 100% inspection during production and random inspection before packing.We have very strong technique team to serve after sales service. Q7: Do your products have related certification such as RoHS,CE,REACH,etc? A:All of our products, the material pass RoHS test. According to customer’s requirement, we can apply certifications such as RoHS, CE, REACH, etc for the finished products, application fee will be borne by customers. Q8: How about the guarantee? A:For any complaint which caused by KINGJOY products quality problem, we offer free components or new replacements. We would like to send the components and replacements in your next shipment.