Q: Are you trading company or manufacturer?
A: We are manufacturer.
Q: How about the quality?
A: Our manufacturer has passed ISO9001 and TS16949, all the products comply with RoHS and CE, and 100% tested before delivery.
Q: What's the order procedure?
A: First we discuss order details, production details by email or Phone call. Then we issue you a PI for your confirmation. For old customer, you will be requested to do pre-paid full payment or deposit advanced payment before we go into production. After we get the deposit, we start to process the order. Before production has been finished, we will contact you for shipment details & balance payment.After balance payment is settled, we'll prepare the shipment immediately. For new customer, 100% T/T before production.
Q: How about your lead time?
A: Generally it is 7-10 days if the goods are in stock, or 15-25 days if the goods are not in stock. It depends on order quantity.
Q: Do you accept customized products?
A: Yes, we can provide customized products, please send us your drawing and all the requirements to proceed the project.
Q: How do you deliver the goods?
A: Goods can be delivered by air express or by sea; International Express as FEDEX, UPS, DHL, TNT, etc. You can choose the best way as you want.
Q: How can I get a sample?
A: Please send us your drawing and specification, then we will arrange the sample, we will charge the sample cost to the customer.
Q: What is your payment term?
A: 100% payment in advance before shipment. T/T and Western Union are available.