Packing &
Shipping
We
maintain
partnerships
with
professional
freight
forwarding
companies,
enabling
us
to
flexibly
arrange
various
modes
of
transportation-land,
sea,
or
air-according
to
specific
customer
needs.Before
shipment,
we
professionally
package
the
products
based
on
the
customized
requirements
of
our
customers
and
the
specific
packaging
standards
for
export
goods.Depending
on
the
type
and
unique
characteristics
of
the
products,
we
select
the
most
suitable
packaging
materials
to
ensure
that
the
products
are
protected
from
vibration
and
impacts
during
transit,
preventing
any
potential
damage.Global Services & Technical Support
From the date of acceptance, the seller will provide free technical services and spare parts for free during the warranty period (except for man-made damage). After receiving the buyer's repair order, the seller will reply by phone within 24 hours and provide a solution to the problem within 3 working days to make the instrument operate normally; if the problem cannot be solved over the phone, a professional will be sent to the site within one month to solve the problem.After the warranty period, the seller will send an engineer to the buyer's site within 1 month after receiving the buyer's repair order. The seller is still responsible for the technical service and spare parts supply of the equipment, and the seller will provide the most preferential price for spare parts; after the warranty period expires, the seller will continue to provide paid after-sales service to the buyer, and the seller will provide technical services and spare parts at a reasonable price.Note: If the buyer is not a customer in mainland China, the travel expenses of the installation and maintenance personnel shall be borne additionally
FAQ
Q1.How
long
is
the
delivery
time?
A1.Upon
receiving
the
advance
payment,
we
schedule
the
delivery
within
3
to
6
months,
depending
on
the
complexity
of
the
custom
requirements.The
transportation
time
varies
based
on
the
shipping
method
chosen
by
the
customer,
ensuring
adjustments
and
optimizations
according
to
their
needs.Q2.Are
you
trading
company
or
manufacturer?
A2.Yes,
we
are
manufacturer,
we
have
our
own
factory.Q3.Can
I
test
sample?
A3.Yes,
sample
charged
can
be
offered
for
testing.Q4.Can
we
be
agent
or
distributor?
A4.Yes,
welcome
and
we
will
support
you.Q5.How
about
technical
service
and
support?
A5.We
offer
free
professional
online
technical
service
and
support.Q6.How
about
the
shippment?
A6.We
can
help
arrange
various
modes
of
transportation-land,
sea,
or
air-according
to
specific
customer
needs.Q7.How
about
warranty?
A7.12
months
warranty
as
usual.Q8.How
about
the
Payment?
A8.We
accept
T/T,
this
is
negotiable.