1.ServicesPre-sale service:Dear customer, thanks for your time to visit honstar memory.>>We promise to reply your inquiry within 2 hours of working time.>>We will seriously answer all your questions and needs. Then give you a professional quotation.>>Please feel free to ask me any questions regarding to MOQ ,Price, OEM service,Payment,Shipment... Sales service:>>We will promptly notify you the production progress of your order.>>We will send you photos/videos to Guarantee the products are produced according to your requirements.>>If any production problem,we will contact you in time. After-sale service:>>We will send you the UPS/FEDEX/DHL tracking number in time for you to check the logistics progress.>>If any custom problem,we will help you to solve it.>>All our products are guaranteed for 1 year. Any quality problem,please contact honstar memory sales person. 2.QC1. All raw materials and accessories must be tested before entering production facilities.2. Workers manufacture products in accordance with provided technical documents. Products will be checked first by the worker,then by our full time QC inspectors.3. During mass production, personnel will periodically check products to ensure randomized testing4. Our QC team completes a tour of inspection and parts are spot checked before they are able to move on to the next phase inproduction5. End products are checked to determine their quality level6. Product quality feedback from the marketing department is rapidly and efficiently delivered to the QC and technicaldepartments, allowing design improvements and corrections to happen as quickly as possible

1.FAQ Q1: Can I get a sample order?A1: Yes, we welcome sample order to test and check quality. Q2: How do you ship the goods and how long does it take to transport?A2: We usually ship by UPS, DHL, FEDEX or TNT. Shipping time is 4-7 working days usually.. Q3: What is the process for LOGO printing order?A3: First, Artwork for visual confirmation, and next is sample picture or sending sample to you for confirmation, finally we will go to mass production. Q4: Do you offer guarantee for the products? A4: Yes, we offer one year guarantee for all the products. 2.Attention *Do not attempt to dismantle the power bank unit*Do not dispose of the power bank unit in fire*Do not store the product in places of high temperature*Turn off the power when not in use to avoid continuous power depletion