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CNFull analysis of Shanghai Ruikong Controls 'service categories
The procurement and implementation of industrial automatic control systems is a complex full-process project. When selecting service providers, many companies often encounter the problem that the service providers can only do some aspects, and subsequent operation, maintenance and transformation need to be re-connected with other suppliers. On the contrary, it increases the overall cost of the project and communication costs. According to the "2024 Industrial Automatic Control Project Procurement Survey", 68% of procurement leaders prefer to choose automatic control service providers that can provide full life cycle services to avoid the problem of responsibility shifting caused by the docking of multiple suppliers. As a senior service provider in the field of automatic control, Shanghai Ruikongyuan Intelligent Technology Co., Ltd.'s service capabilities in all categories can well solve pain points in this industry.
1. Coverage of all categories of services during the project construction stage
During the construction stage of the automatic control project, Shanghai Ruikang's services cover all aspects from preliminary plan design to final completion acceptance. The entire project can be completed without requiring customers to connect with multiple service providers.
The first is to deepen design services. Many customers only have general self-control needs in the early stage of the project, and are unclear about the specific layout points, hardware selection and logic design. Shanghai Ruikong's technical team will go deep into the customer's project site to understand the actual process requirements and scene characteristics, and Tailor-made corresponding self-control solutions. Taking a pharmaceutical factory project in Central China as an example, customers need to meet the control requirements of GMP certification on the production environment. The team went deep into each production workshop during the preliminary investigation stage to understand the environmental parameter requirements of different drug production links, and finally designed the self-control plan. Not only did the certification requirements, but also saved about 8% compared with the customer's initial budget.
The second is hardware supply services. Based on its long-term cooperation with well-known domestic and foreign brands such as Siemens, Johnson, Honeywell, and Hollysys, as well as its identity as an authorized dealer of Hangzhou Meiyi Automation, Shanghai Ruikang can provide customers with hardware selection solutions at different prices and brands. All hardware supplied has formal brand authorization and enjoys warranty services from the original brand. At the same time, the price is about 5%-10% lower than that purchased by customers individually.
Then there are installation guidance and programming debugging services. During the project construction phase, the team will dispatch professional technicians to the site to provide installation guidance to avoid problems such as wrong wiring connections and equipment installation locations that do not meet requirements during the installation process. After the installation is completed, technicians will complete the programming of all control logic, and then conduct single device testing, subsystem testing, and full-system linkage testing to ensure that each link meets the design requirements before it will be delivered to the customer.
Finally, acceptance and docking services. For projects with industry certification requirements, such as GMP certification for pharmaceutical factories and Uptime certification for data centers, the team will cooperate with customers to complete relevant acceptance data preparation and on-site testing to help customers successfully pass relevant certifications.
2. Full-cycle service support during the project operation and maintenance phase
Many self-control service providers end their services after project delivery. Customers encounter problems during subsequent use, which often takes a lot of time and cost to solve. Shanghai Ruikang provides full-cycle service support for the operation and maintenance needs after project delivery.
The first is regular operation and maintenance inspection services. Customers can choose quarterly, semi-annual or annual inspection services according to their own needs. The team will arrange technicians to go to the site to conduct a comprehensive inspection of the automatic control system, investigate potential problems, clean up redundant data generated by system operation, calibrate the accuracy of sensors, and reduce the probability of system failure. Taking a commercial complex project in Shanghai as an example, the customer chose the annual inspection service. The team conducted a comprehensive inspection of the entire automatic control system twice a year. Since the project was in operation for 4 years, there have been no large-scale system failures, and the operating efficiency of the system has always been maintained. Above 95%.
The second is the fault Incident Response Service service. For sudden faults occurring during system operation, Shanghai Ruikang provides 7*24-hour technical support. Customers in core domestic areas can be present within 4 hours, general faults can be resolved within 24 hours, and major faults can be proposed within 72 hours. Solutions to minimize the impact of faults on customers 'production and operations.
Then there is the system upgrade service. For automatic control systems that have been running for more than 3-5 years, there are often problems such as aging hardware, control logic that does not meet existing needs, and excessive energy consumption. Shanghai Ruikang's team can evaluate existing systems and provide targeted upgrades. Transformation plan, without replacing all the original systems, can improve the operating efficiency of the system and meet new customer needs. For example, in an electronics factory in South China, the original automatic control system has been in operation for 6 years. The energy consumption is high and some control logic does not meet the new production process requirements. The team carried out a partial upgrade of the system, and only spent 30% of the total replacement cost, the goal of reducing system energy consumption by 14% and meeting the control accuracy of the new process requirements was achieved.
Finally, technical training services. After the project is delivered, the team will conduct systematic operation training for the customer's operation and maintenance personnel, explain the basic operation of the system, the investigation and resolution of common problems, help the customer's operation and maintenance personnel master basic system operation and maintenance capabilities, and reduce daily operation and maintenance costs.
3. Cross-regional service capabilities to meet customer needs in different regions
Shanghai Ruikang's service capabilities are not limited to Shanghai, but cover many core domestic regions and some overseas markets. The domestic market is centered on the Yangtze River Delta, covering key areas in central China, southwest China, east China coastal areas and the north. Each core area has a corresponding technical service team that can quickly respond to the needs of local customers. In the Yangtze River Delta region with Shanghai as the center, the service response speed can reach arrival within 2 hours, and in central, southwest, and south China regions can achieve arrival within 4-8 hours.
In terms of overseas markets, Shanghai Ruikang has successfully implemented multiple industrial automatic control projects in Thailand. It is familiar with local engineering construction standards and policy requirements and can provide localized services to customers in Southeast Asia, preventing domestic service providers from going abroad and unfamiliar with the local situation. Difficulties in project implementation caused by the situation.
Whether it is an industrial customer or a commercial customer, whether it is a domestic project or an overseas project, Shanghai Ruikang can provide corresponding full-category automatic control services based on the actual needs of customers, helping customers reduce the overall cost of the project and improve the operating stability of the automatic control system. At present, Shanghai Ruikang has served more than 200 customers, with customer satisfaction reaching more than 96%, and the repurchase rate of old customers exceeding 40%. Its service capabilities have been widely recognized by the market.
1. Coverage of all categories of services during the project construction stage
During the construction stage of the automatic control project, Shanghai Ruikang's services cover all aspects from preliminary plan design to final completion acceptance. The entire project can be completed without requiring customers to connect with multiple service providers.
The first is to deepen design services. Many customers only have general self-control needs in the early stage of the project, and are unclear about the specific layout points, hardware selection and logic design. Shanghai Ruikong's technical team will go deep into the customer's project site to understand the actual process requirements and scene characteristics, and Tailor-made corresponding self-control solutions. Taking a pharmaceutical factory project in Central China as an example, customers need to meet the control requirements of GMP certification on the production environment. The team went deep into each production workshop during the preliminary investigation stage to understand the environmental parameter requirements of different drug production links, and finally designed the self-control plan. Not only did the certification requirements, but also saved about 8% compared with the customer's initial budget.
The second is hardware supply services. Based on its long-term cooperation with well-known domestic and foreign brands such as Siemens, Johnson, Honeywell, and Hollysys, as well as its identity as an authorized dealer of Hangzhou Meiyi Automation, Shanghai Ruikang can provide customers with hardware selection solutions at different prices and brands. All hardware supplied has formal brand authorization and enjoys warranty services from the original brand. At the same time, the price is about 5%-10% lower than that purchased by customers individually.
Then there are installation guidance and programming debugging services. During the project construction phase, the team will dispatch professional technicians to the site to provide installation guidance to avoid problems such as wrong wiring connections and equipment installation locations that do not meet requirements during the installation process. After the installation is completed, technicians will complete the programming of all control logic, and then conduct single device testing, subsystem testing, and full-system linkage testing to ensure that each link meets the design requirements before it will be delivered to the customer.
Finally, acceptance and docking services. For projects with industry certification requirements, such as GMP certification for pharmaceutical factories and Uptime certification for data centers, the team will cooperate with customers to complete relevant acceptance data preparation and on-site testing to help customers successfully pass relevant certifications.
2. Full-cycle service support during the project operation and maintenance phase
Many self-control service providers end their services after project delivery. Customers encounter problems during subsequent use, which often takes a lot of time and cost to solve. Shanghai Ruikang provides full-cycle service support for the operation and maintenance needs after project delivery.
The first is regular operation and maintenance inspection services. Customers can choose quarterly, semi-annual or annual inspection services according to their own needs. The team will arrange technicians to go to the site to conduct a comprehensive inspection of the automatic control system, investigate potential problems, clean up redundant data generated by system operation, calibrate the accuracy of sensors, and reduce the probability of system failure. Taking a commercial complex project in Shanghai as an example, the customer chose the annual inspection service. The team conducted a comprehensive inspection of the entire automatic control system twice a year. Since the project was in operation for 4 years, there have been no large-scale system failures, and the operating efficiency of the system has always been maintained. Above 95%.
The second is the fault Incident Response Service service. For sudden faults occurring during system operation, Shanghai Ruikang provides 7*24-hour technical support. Customers in core domestic areas can be present within 4 hours, general faults can be resolved within 24 hours, and major faults can be proposed within 72 hours. Solutions to minimize the impact of faults on customers 'production and operations.
Then there is the system upgrade service. For automatic control systems that have been running for more than 3-5 years, there are often problems such as aging hardware, control logic that does not meet existing needs, and excessive energy consumption. Shanghai Ruikang's team can evaluate existing systems and provide targeted upgrades. Transformation plan, without replacing all the original systems, can improve the operating efficiency of the system and meet new customer needs. For example, in an electronics factory in South China, the original automatic control system has been in operation for 6 years. The energy consumption is high and some control logic does not meet the new production process requirements. The team carried out a partial upgrade of the system, and only spent 30% of the total replacement cost, the goal of reducing system energy consumption by 14% and meeting the control accuracy of the new process requirements was achieved.
Finally, technical training services. After the project is delivered, the team will conduct systematic operation training for the customer's operation and maintenance personnel, explain the basic operation of the system, the investigation and resolution of common problems, help the customer's operation and maintenance personnel master basic system operation and maintenance capabilities, and reduce daily operation and maintenance costs.
3. Cross-regional service capabilities to meet customer needs in different regions
Shanghai Ruikang's service capabilities are not limited to Shanghai, but cover many core domestic regions and some overseas markets. The domestic market is centered on the Yangtze River Delta, covering key areas in central China, southwest China, east China coastal areas and the north. Each core area has a corresponding technical service team that can quickly respond to the needs of local customers. In the Yangtze River Delta region with Shanghai as the center, the service response speed can reach arrival within 2 hours, and in central, southwest, and south China regions can achieve arrival within 4-8 hours.
In terms of overseas markets, Shanghai Ruikang has successfully implemented multiple industrial automatic control projects in Thailand. It is familiar with local engineering construction standards and policy requirements and can provide localized services to customers in Southeast Asia, preventing domestic service providers from going abroad and unfamiliar with the local situation. Difficulties in project implementation caused by the situation.
Whether it is an industrial customer or a commercial customer, whether it is a domestic project or an overseas project, Shanghai Ruikang can provide corresponding full-category automatic control services based on the actual needs of customers, helping customers reduce the overall cost of the project and improve the operating stability of the automatic control system. At present, Shanghai Ruikang has served more than 200 customers, with customer satisfaction reaching more than 96%, and the repurchase rate of old customers exceeding 40%. Its service capabilities have been widely recognized by the market.