Q1.Are you a factory or trading company? A: We are a professional manufacturer of new and sustainable energy applications. Q2.What is the warranty? A: 12 months. In this period, we will supply technical support and replace the new parts by free,customers are in charge ofdelivery. Q3. What is your terms of packing? A: Generally, we pack our goods in brown cartons. If you have legally registered patent, we can pack the goods in your brandedboxes after getting your authorization letters. Q4. What is your terms of payment? A: T/T 50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages before you pay the balance. Q5. What is your terms of trade? A: EXW, FOB, CFR, CIF, DAP,DDU,DDP Q6. How about your delivery time? A: Generally, it will take 15 to 45 days after receiving your advance payment. The specific delivery time depends on the items andthe quantity of your order. Q7. Can you produce according to the samples? A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures. Q8. What is your sample policy? A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. Q9. Do you test all your goods before delivery? A: Yes, we have 100% test before delivery.