FAQ

Q1: How about the quality?A1:We tested 100% before we ship out. We offer 365 days quality assurance.Q2: What is your terms of payment?A2:A:Order below 10000USD is T/T 100% in advance. B:Order over 10000USD is T/T 50% as deposit to arrange goods, and rest 50% before delivery. C:Sample order we can support Paypal, Western Union, UnionPay, Alipay and Escrow payment.Q3: What is your terms of delivery?A3: EXW, FOB, CFR, CIF.(defaults EXW for all quotation)Q4: How about your lead time?A4:A:There are no lead time for in-stock products. We can ship out within 1-3 days after you confirmed the payment. B:Customized product we will ship out within our professional invoice show.Q5: What is your sample policy?A5:Most of products. We can offer free samples; you just need pay the shipping cost.Q6: Can we ask support if get trouble?A6:Sure, if there is any quality problems or questions; we could offer technical support or return service.Q7: Can we return back the goods?A7:A:Sure,if you are not satisfied with the quality, you can send the original box back to exchange or refund.You pay the retum ship cost. We pay the back cost. B:If you get wrong item and the mistake was made by yourself; we can offer return too. But you should pay the shipping cost both. And you can ask us to exchange or refund.Q8: Order is safe?A8: Recently we get some enquiries from our clients; most of them is the first time to order on Alibaba. So please note: If you know alibaba, you must trust it; 1.All of the orders will be protected once you paid to our right account; 2.lf you really need high quality protect, you can choose Trade Assurance, the handling fee is only a little higher than other ways; 3.Please contact us when you have any trouble!Q9: How to order?A9:Inquiry→Quotation →Negotiation →Samples → PO/PI → Mass production →Book Space → Balance/Deliver → Quality Assurance