Q1: Are you a factory or trade company? A: We are both a manufacturer and a trade company, located in Wuxi, China. Welcome to visit our factory.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q2: What is MOQ ? A: Each product has a different MOQ .Welcome to contact us.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q3: Can I have a sample order ? A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q4: Can you accept OEM ? A: Yes, OEM orders are acceptable for all our fence tools production lines. We have a strong produce team.just provide a sample or photo to us. If you quantity is up to certain amount ,we can make the mould for free.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q5: How to proceed an order ? A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly Customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q6: What is your payment method? A: T/T,Western Union, Credit Card,Paypal.T/T 30% deposit and left pay after receive the copy of BL within 7 days.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q7: Can you arrange forwarder delivery? A: We have our own cooperative freight forwarders who can arrange to door, to port and the price is favorable. We will consider low freight and good service channels for our customers.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q8: Will you send someone to my location to install my building/green house? A: T/T,Western Union, Credit Card,Paypal.T/T 30% deposit and left pay after receive the copy of BL within 7 days.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Q9: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than0.2%. Secondly, If there is a quality defect due to inferior materials, workmanship or packaging, we will replace it free of charge or we can discuss the solution including re-call according to real situation.