FAQ

Q1 : How to contact with YJ Stainless ?A1 : You can send inquiry of our products, it will be replied within 8 hours;Also you can contact directly with our sales through Ali-Chat, WhatsApp, Phone(+886-3-301-9999#224) ,Mail(sales@jenyen.com). Q2 : Are you manufacturer ?A2 : Yes, we are the professional manufacturing factory of stainless-steel products. YJ Stainless was founded in 1985, has nearly 40 years process technology experience.Q3 : Is it possible to know how the product is going on without visiting your company ?A3 : We will offer the detailed products schedule and send reports with digital pictures, which show the machining progress. Q4 : Do you provide OEM or ODM services ? A4 : Yes, we provide both OEM and ODM service. Please do not hesitate to contact; we look forward to providing service for you.Q5 : Could you provide the product samples for us ? A5 : Yes, we can discuss the sample and freight cost fee. Q6 : Could you do the Customized products ?A6 : Yes, you can send the pictures of product size and shape details. We can manufacture the products according to your requirements. Q7 : Can you provide the material quality certificate for us ? A7 : Yes, we will provide the material quality certificate for you; the material without Mercury, and the test report proves the material does not be contaminated by radiation; The test items include component analysis, tensile test, hardness test etc., which all based on JIS standard. Q8 : What is the payment way ?A8 : Normally we accept T/T 30% deposit, the balance against the copy of the shipping documents.Q9 : What's your delivery time ?A9 : It depends on the order quantity you order. Normally we can ship goods within 25-60 working days after deposit payment for customized order.(Based on actual quantity).Q10 : Do you have quality-control department ?A10 : Yes, we have QC department. We will strictly test the products before we deliver. Q11 : What is the shipping method ?A11 : We can ship by sea, air and express (EMS, UPS, DHL, TNT, FEDEX, etc.) according to customer requirements.