1. Are you the factory?Yes. Our company engaged in packing machinery for 17+ years.2. What's the difference between different models of the enroberThe most important difference is on the lenth of the conveyor, also the capacity of the machine, depends on different materials sizes, we will recommend the most suitable models for you according to your products.3. If there any installation direction after we received the machine?Yes, normally this machine won't need to assemble, we ship by a whole machine, so don't worry about that, also when you receive the machine, we have a professional and detailed instrcutions to show you how to start and operate the machine, if any problems happens during your production with the machine, just let us know.4. Is there any ensurance to guarantee my order from your company?We are an onsite check factory from Alibaba, and the quality, delivery time, your payment are all ensured by Alibaba trade assurance. If you have any question please don't hesitate to contact us, we will give you a warm and rapid reply.5. what services can you provide?We provide you with one year warranty and life long after-sale service, we guarantee the main parts within 12 months, if the main parts go wrong without human contact within one year, we will freely provide with you. And after one year, if you need to change parts, we will provide with you with best price and main it in your site. Whenever and wherever you have technical problems, you can contact us at any time, we will do our best to support you to solve the problems.

LOM machines are fully designed, machined and manufactured on our premises, are renowned for their reliability, ease of use, durability and excellent value for money. Local engineers services in USA, Europe, to help and provide more convenient service for your needs.LOM's visionTo be the global pioneer of original machinery.LOM's missionTo accompany our clients employees grow healthier and stronger.