Q: Are you trading company or factory?A: We are manufacturers. We have our own showroom.You are warmly welcomed to visit us. Q: Where is your factory?A: Dongguan RuiXin Smart Home Technology Co., Ltd. is located in HouJie town, dongguan city, guangdong province. Q: Can you accept OEM or ODM ?A: Sure. we have made OEM and ODM items for many customers. A professional development team to design new items are ready for you. Q: Can I order samples? Are they free of charge?A: Yes, we do sample orders for certain customers. Sample fees are needed and we will deduct the sample fee from your bulk orderlater. Q: What is the lead time?A: The lead time is usually 30-45 days after the deposit been received. Q: What's the payment term?A: T/T or LC at sight . Q: How long is the warranty?A:One years. Q: Can I ask for compensation if defective sofa found?A: We promise replace if discrepancy as long as you send photos. Our quality control staff inspects all sofa bed during themanufacturing process to ensure they pass our quality standards. Any faulty product resulting from problems during the production process will be replaced. In the event you receive any item from us which is faulty, incorrect or damaged, please contact us and send us your pictures as soon as possible. We will endeavor to understand the cause and offer a solution.